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Returns & Exchanges

Happiness with your purchase matters to us at Imogino. 

See below our terms for returns and exchanges. 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.

To complete your return, we require an email with order number, image of faulty/damaged product and your reason for return. If return is approved and it is a change of mind, postage will be at the customer’s cost.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact us at hello@imoginostore.com – We will reply to your email as soon possible and resolve the issue as best we can.

Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at Imogino's discretion.

CAN I RETURN SALES ITEMS OR ITEMS PURCHASED WITH A PROMO CODE?


Refunds, exchange and credits are not provided for sale items, unless they are faulty. Items purchased with a promo code may be returned for a store credit.

Have more questions? Please contact hello@imoginostore.com

Please note: You must contact Imogino via the email address above and receive approval and a return form before you send anything to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@imoginostore.com

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@imoginostore.com and we will be in touch.

To return your product, you should mail your product to:

Shop 3/60 Victoria Street, BUNBURY, WA, 6230, Australia. 

Change of mind returns 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For faulty items 

A pre-addressed bag will be sent to the customer for return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.